Shipping policy
We ship worldwide from our dedicated production facility, offering free insured standard shipping on all orders over $400 to any of our supported destinations.
Shipping Costs
Our simplified shipping rates apply globally to all supported countries:
| Order Amount | Standard Shipping Cost |
|---|---|
| Over $400 | Free Shipping (insured) |
| Under $400 | $60 Flat Rate |
We do not ship to P.O. Boxes or APO/FPO/DPO addresses. If your location is not listed below, contact us at info@auroraelighting.com to explore options.
Where We Ship
| Region | Countries |
|---|---|
| North America | United States (including Alaska, Hawaii, Puerto Rico, and Guam), Canada, Mexico |
| Europe | Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom |
| Asia & Oceania | Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Hong Kong SAR, Saudi Arabia, UAE, Israel |
Country not listed? Email info@auroraelighting.com — we can often arrange shipping to unlisted destinations.
Order Processing
| Order Type | Processing Time |
|---|---|
| Standard products (in stock) | 1–4 business days |
| Custom orders | 6–12 business days (see Custom Orders) |
Business days are Monday through Friday, excluding public holidays. If an item is out of stock, we'll notify you by email with the option to wait for restocking or cancel for a full refund.
Delivery Times
Each Aurorae chandelier is carefully inspected, tested, and packed to order from our production facility. Our standard shipping uses a secure freight-and-courier combination that keeps shipping free on orders over $400, but requires standard transit time.
US Delivery Estimates
| Shipping Method | Estimated Transit Time After Processing | Carriers |
|---|---|---|
| Standard | 2–4 weeks | FedEx, UPS, Matson |
| Expedited | 2–6 business days | FedEx, UPS, DHL |
Note: For Alaska, Hawaii, Puerto Rico, and Guam, please add 2–5 business days to the estimates above.
International Delivery Estimates
| Region | Estimated Transit Time After Processing (Standard) | Carriers |
|---|---|---|
| Canada & Mexico | 2–4 weeks | FedEx, UPS, DHL |
| Europe | 4–11 business days | FedEx, UPS, DHL |
| Asia & Oceania | 3–10 business days | FedEx, UPS, DHL |
International delivery times are estimates and may be affected by customs processing, local carrier schedules, and weather events.
Expedited Shipping
Need your order sooner? We offer expedited air shipping via FedEx, UPS, or DHL for faster delivery. While our Standard shipping is a flat rate (or free over $400), Expedited shipping is an optional upgrade priced per order based on weight and exact destination.
To request an expedited shipping quote, email info@auroraelighting.com with:
- The product(s) you plan to order
- Your full shipping address
We'll reply within one business day with the expedited cost and estimated delivery date.
Packaging & Protection
Every fixture ships in a custom-fit double carton with molded foam inserts designed specifically for glass and crystal components. Individual glass shades are wrapped and separated to prevent contact during transit. All shipments include full transit insurance — if anything arrives damaged, we replace it at no cost to you.
Order Tracking
You'll receive a confirmation email with a tracking number once your order ships. Use the tracking number on the carrier's website to monitor your delivery status in real time.
If your tracking hasn't updated within 5 business days of receiving the shipping confirmation, email us at info@auroraelighting.com with your order number and we'll investigate immediately.
Cancellations & Modifications
To cancel or modify an order, contact us within 24 hours of placement and before the order has shipped:
- Email: info@auroraelighting.com
Approved cancellations are fully refunded within 1–2 business days. Once an order has shipped, it cannot be cancelled but may be eligible for return under our Return & Refund Policy.
Taxes & Duties
United States & Canada: All applicable import duties and taxes are covered by Aurorae Lighting. The price you pay at checkout is the final price — no hidden fees or surprise customs charges on delivery.
All other countries: International orders may be subject to import duties, taxes, and customs fees determined by your country's authorities. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We recommend contacting your local customs office for an estimate before ordering. We provide all necessary shipping documentation to facilitate smooth customs clearance.
Delivery Issues
Damaged on arrival: Photograph the damage (both packaging and fixture) and email the photos to info@auroraelighting.com within 48 hours of delivery with your order number. We'll ship a replacement part or full replacement at no charge, typically within 1–4 business days.
Missing or lost package: If tracking shows "delivered" but you haven't received the package, check with neighbors and building management first. If the package can't be located, email us within 72 hours and we'll file a carrier claim and arrange a replacement.
Wrong item received: Email us with a photo of what you received and your order number. We'll ship the correct item immediately and provide a prepaid return label for the incorrect one.
Frequently Asked Questions
How much is shipping?
We offer a global flat rate of $60 for all standard orders under $400. If your order is over $400, standard shipping is fully insured and completely free, regardless of your country (within our supported regions).
How long will my order take to arrive?
For all orders: 1–4 days processing. Transit times vary by region (e.g., US: 2-4 weeks standard; Europe: 4-11 business days). Custom orders add 6–12 days of production time before shipping. See the Delivery Times section for specific regional estimates.
How do I track my order?
You'll receive a tracking number via email once your order ships. Enter it on the carrier's website (FedEx, UPS, DHL, or Matson) for real-time updates.
What if my order is delayed?
We monitor all shipments and will notify you proactively if we detect a delay. If you have concerns, email us anytime — we'll provide an updated estimate.
Do you ship to my country?
See the supported countries table above. If your country isn't listed, email us — we can often arrange delivery to unlisted destinations.
Can I change my shipping address after ordering?
Yes, if the order hasn't entered processing. Email us immediately with your order number and the new address.
Do custom orders ship differently?
Custom orders require additional production time (6–12 business days). Once production is complete, shipping transit time is the same as standard orders. See our Custom Orders page for details.
Contact Us
For any shipping questions not covered here:
- Email: info@auroraelighting.com
- Response time: within one business day
All shipping times are estimates and may vary due to holidays, weather, carrier delays, or customs processing. This policy was last updated March 2026.