Frequently Asked Questions

Add your room's length and width in feet, then convert to inches — that number is your ideal chandelier diameter. A 12 × 14 ft room calls for a 26-inch fixture; a 14 × 18 ft room calls for 32 inches.

For a dining table specifically, the chandelier should span 1/2 to 2/3 of the table width. A 42-inch round table pairs with a 21–28 inch fixture; a 72-inch rectangular table pairs with a fixture spanning about 48 inches.

For open floor plans, size to the seating zone (sofa + coffee table + 2 ft on each side), not the entire open space. Not sure? Email info@auroraelighting.com with your room dimensions and table size — we'll recommend a specific Aurorae fixture and configuration at no charge.

Standard hanging heights are 30–34 inches above a dining table, 30–34 inches above a kitchen island, and at least 7 feet above the floor in foyers and open rooms. For ceilings above 8 feet, add 3 inches per extra foot of ceiling height. In 2-story foyers, center the fixture body at the second-floor railing level.

Aurorae fixtures include adjustable cables sized to each model — from 63 inches on compact pendants to 368 inches (over 30 feet) on the Multi-Arm Opal Glass Chandelier. Each product page lists the exact cable length for that fixture.

The Aurorae range covers ceilings from 8 feet to 30 feet across our chandelier and pendant collection. Compact pendants such as the Cascade Cone (75-inch cable) and Pebbles Pendant fit standard 8–12 ft ceilings, while taller configurations are designed for high ceilings:

Modern Opal Glass Globe (10-light): up to 21 ft (177-inch cable)
Crystal Sphere Chandelier (46-light): up to 21 ft (177-inch cable)
Multi-Arm Opal Glass Chandelier (36-light): up to 30 ft (368-inch cable, the longest in our line)

Check the product page for your chosen fixture's specific cable length and recommended ceiling range.

All Aurorae chandeliers and pendant lights are dimmable from 100% down to 10% with any LED-compatible dimmer switch. We recommend a Lutron LED-compatible dimmer (around $25) for flicker-free performance.

Important: dimmer switches installed before 2015 are typically TRIAC-type designed for incandescent bulbs and can cause flickering with LED fixtures. Replacing your dimmer with an LED-compatible model ($25–$60) eliminates this completely. For new builds, ask your electrician to install an LED-compatible dimmer at the same time as the chandelier.

Every Aurorae fixture ships with dimmable LED bulbs included — no separate purchase required. Bulb base type varies by design:

G4 (most common): 9 fixtures including Crystal Sphere, Cubes Pendant, Cluster Bloom, Modern Chrome Crystal, Linear Crystal Gallery, Wagon Wheel, Cream Glass Globe, Ice Cube, Oval Pendant — typically 2W or 3W per bulb
G9: 6 fixtures including Multi-Arm Opal, Half-Ring, Luminous Waves, Milk White Round, Textured Glass Orb (Gold), Textured Glass Shades — typically 3W per bulb
E14: Modern Opal Glass Globe and Cascading Prismatic Crystal — 3W per bulb
E26/E27: Pebbles Pendant — 5W per bulb
Integrated LED modules (non-replaceable): Cascade Cone, Clustered Tubes, Glass Pebbles Cluster, Luminous Acrylic Orbs, K9 Crystal Spiral, Slim Glass Cascading Pendant, Modern Crystal Ball Pendant

The exact bulb specification, wattage, and color temperature are listed on each product page.

Most Aurorae fixtures (18 designs) ship with 2700K warm white LED bulbs, while 6 designs ship with 3000K, and the Ice Cube Pendant offers a dual color-temperature option.

2700K (warm white): Modern Opal Glass Globe, Multi-Arm Opal, Cluster Bloom, Half-Ring, Luminous Waves, Milk White Round, Textured Glass Orb (Gold), Textured Glass Shades, Pebbles Pendant, Cubes Pendant, Cascade Cone, Cream Glass Globe, Wagon Wheel, Linear Crystal Gallery, Cascading Prismatic Crystal, Acrylic Orbs, and Oval Pendant — the warmest, most flattering glow for living rooms, dining rooms, and bedrooms
3000K (slightly cooler warm white): Crystal Sphere, Glass Pebbles Cluster, Modern Chrome Crystal, K9 Crystal Spiral, Modern Crystal Ball, Slim Glass Cascading Pendant — selected to enhance crystal sparkle and cast cleaner refractions
Dual color-temperature option: the Ice Cube Pendant, available in 2700K warm white or 6000K cool daylight, chosen at order time

All bulbs are CRI >90 for accurate color rendering.

All Aurorae fixtures are UL Listed under File #E321074 and CE certified, independently tested for US/Canadian and European electrical safety:

UL Listed (File #E321074) — verified by Underwriters Laboratories, accepted by all major US home insurance providers and required by most local building codes. Listed under Tri-Ever Enterprise (Hong Kong) Co Ltd.
CE certified — compliant with European safety standards for customers in the EU, UK, Australia, and other CE-recognized markets.

UL Listed means the fully assembled fixture — not just individual components — has passed rigorous testing for electrical shock, fire, overheating, and mechanical stability. You can verify our certification at productiq.ulprospector.com by searching File Number E321074.

Yes — every Aurorae fixture includes a sloped ceiling adapter that works on angled ceilings up to 45 degrees, included at no extra cost. The adjustable cable and universal mounting plate accommodate flat, sloped, vaulted, and cathedral ceilings.

For lightweight fixtures (under 50 lbs) replacing an existing fixture with a working ceiling box, many homeowners complete the installation themselves in 30–60 minutes with a screwdriver, wire nuts, and a voltage tester.

However, professional installation is recommended in three cases:

Fixtures over 50 lbs. Standard ceiling junction boxes are rated for 50 lbs. Heavier Aurorae configurations exceed this — including Cluster Bloom (up to 87 lbs), Modern Crystal Ball Pendant (up to 83 lbs), Crystal Sphere 46-light (80 lbs), Luminous Acrylic Orbs (up to 80 lbs), and Modern Chrome Crystal (up to 67 lbs). Several other configurations weigh between 51–64 lbs in their largest sizes. These need a fan-rated or chandelier-rated ceiling brace ($20–$40 in parts) installed between joists.
No existing ceiling box (new electrical work or relocating fixture position).
Ceilings above 12 feet, where scaffolding or specialized ladders are needed.

Typical electrician cost: $100–$500 depending on ceiling height, fixture weight, and brace requirements. We recommend scheduling installation only after you've received and inspected the fixture in person. The exact weight for every variant is listed in the Specifications section of each product page.

All Aurorae chandeliers and pendant lights are hardwired — they connect directly to your home's electrical wiring through a ceiling junction box, not a wall outlet. This is standard for chandelier-class fixtures and required for compliance with US (UL) and European (CE) electrical safety standards.

If you don't have an existing ceiling box at your desired location, an electrician can install one. Plug-in conversion kits are not recommended — they bypass the safety mechanisms that make Aurorae fixtures UL Listed.

Yes — Aurorae offers bespoke customization on every fixture in our line. Available customizations include:

Custom canopy sizes (wider, narrower, or alternate shapes)
Non-standard light counts beyond the catalog options
Specific finish combinations (e.g., black canopy with gold arms, brushed brass with smoked glass)
Extended cable length for ceilings beyond our standard ranges (we have shipped fixtures with 30+ ft cables for grand staircase installations)

Production time for custom orders is 6–12 business days depending on complexity. See our Custom Orders page or email info@auroraelighting.com with your specifications, room dimensions, and inspiration images for a free quote.

Yes — Aurorae fixtures are installed in boutique hotels, restaurants, co-working spaces, and multi-unit residential developments worldwide. For trade and commercial clients, we offer:

Bulk pricing on multi-fixture orders
Coordinated multi-fixture packages (matching designs across dining, lobby, and guest rooms)
3D renderings for client presentations
Dedicated project support and priority production

UL Listed certification (File #E321074) is accepted for commercial occupancy permits in the US and Canada. CE certification covers most European commercial requirements. Visit our Trade Program for trade pricing and professional support, or email info@auroraelighting.com with your project details.

Yes — Aurorae's Trade Program offers exclusive pricing, dedicated design support, 3D renderings, and priority shipping for interior designers, architects, stagers, and contractors.

Register on our Trade Program page with your business information — approval typically takes one business day, and you'll receive your personal trade discount code by email.

Aurorae accepts Visa, Mastercard, American Express, UnionPay, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed through Shopify's PCI-compliant payment platform with 256-bit SSL encryption. For large-scale or commercial orders, we can also accommodate bank transfer — contact info@auroraelighting.com to arrange.

Order changes and cancellations are accepted within 24 hours of placement and before the order has shipped. Email info@auroraelighting.com with your order number — approved cancellations are fully refunded within 1–2 business days.

Once an order has shipped, it cannot be cancelled, but it may be eligible for return under our Return & Refund Policy. Custom orders cannot be cancelled once production has begun.

Most in-stock Aurorae orders arrive within 2–4 weeks via standard shipping in the US, or 2–6 business days via expedited shipping.

Processing time: 1–4 business days for in-stock items. Custom orders require an additional 6–12 business days of production before shipping begins.
US delivery (after processing): Standard shipping (free on orders over $400): 2–4 weeks · Expedited shipping: 2–6 business days
International delivery (after processing): Canada & Mexico 2–4 weeks · Europe 4–11 business days · Asia & Oceania 3–10 business days

Aurorae offers free insured standard shipping worldwide on orders over $400, and a flat $60 rate on orders under $400. Both rates apply to all supported countries — there are no zone-based surcharges, even for Alaska, Hawaii, or Puerto Rico.

Need it faster? Expedited shipping via FedEx, UPS, or DHL is available as a per-order upgrade priced by weight and destination — email info@auroraelighting.com with your products and shipping address for a quote.

You'll receive an email with a tracking number once your Aurorae order ships. Use it on the carrier's website (FedEx, UPS, DHL, or Matson) for real-time status updates.

If your tracking hasn't updated within 5 business days of receiving the shipping confirmation, email us at info@auroraelighting.com with your order number — we'll investigate immediately and resolve any carrier issues on your behalf.

Aurorae ships to 31 countries across North America, Europe, Asia, and Oceania:

North America: United States (including Alaska, Hawaii, Puerto Rico, and Guam), Canada, Mexico
Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
Asia & Oceania: Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Hong Kong SAR, Saudi Arabia, United Arab Emirates, Israel

Country not listed? Email info@auroraelighting.com — we can often arrange delivery to unlisted destinations on a case-by-case basis.

Yes — Aurorae ships to Alaska, Hawaii, Puerto Rico, and Guam at the same rates as the continental US. Add 2–5 business days to standard delivery estimates. Free insured shipping still applies on orders over $400; orders under $400 use the standard $60 flat rate with no extra surcharge for these regions.

We cannot deliver to P.O. Boxes or APO/FPO/DPO addresses anywhere in the world — chandelier package size requires a physical street address.

For US and Canada orders, all import duties and taxes are covered by Aurorae Lighting — the price you see at checkout is final, with no surprise charges on delivery.

For all other countries, your order may be subject to import duties, taxes, and customs fees determined by your country's authorities. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Aurorae provides all necessary shipping documentation to facilitate smooth customs clearance.

Aurorae offers 30-day hassle-free returns from the date of delivery, with no restocking fees. Items must be unused, uninstalled, unassembled, and in original packaging.

Change-of-mind returns: the buyer covers return shipping, and the original shipping charges (e.g., the $60 flat rate) are non-refundable.
Defective, damaged, or incorrectly shipped items: we cover all return shipping costs and refund original shipping in full.
Non-returnable: installed or assembled fixtures, custom or made-to-order products, items returned outside the 30-day window.

Full details: Return & Refund Policy.

Every Aurorae chandelier and pendant ships in a custom-fit double carton with molded foam inserts engineered specifically for glass and crystal fixtures. Individual glass shades are wrapped separately and cushioned to prevent contact during transit. All shipments include full transit insurance.

If anything arrives damaged, email info@auroraelighting.com with photos of the damage (both the packaging and the fixture) within 48 hours of delivery, along with your order number. Aurorae ships a replacement part or full fixture at no cost, typically within 1–4 business days. In most cases you don't need to return the damaged item — we resolve the claim based on photos alone, so you can begin installing the replacement as soon as it arrives.

All Aurorae fixtures carry a 4-year warranty from the date of purchase, covering structural failures, electrical faults, finish defects, and LED driver malfunctions. We repair or replace the defective fixture or component at no cost. Most warranty claims are resolved by shipping a replacement part (glass shade, driver, mounting hardware) directly to you — there's no need to remove the entire fixture from the ceiling.

If your home is under construction, we can align the warranty start date with your project's completion rather than the purchase date — include this in your order notes at checkout, or email info@auroraelighting.com with your expected move-in date.

Even outside the warranty period, Aurorae supplies replacement parts indefinitely at cost — glass shades, cables, canopies, LED drivers, mounting hardware, and bulbs. Email info@auroraelighting.com with your original order number and a description of the part you need.

Full details: Warranty Policy.

Aurorae LED bulbs are rated for 50,000+ hours — approximately 17 years at 8 hours per day. Standard bulb replacement is not covered under warranty, but LED driver malfunctions are.

If a bulb fails, replacement bulbs matching your fixture's specification (G4, G9, E14, or E26/E27 — see your fixture's product page for the exact type) are available through our customer service team at cost. Email info@auroraelighting.com with your fixture model and we'll arrange replacements.

For most Aurorae fixtures, dust monthly with a soft microfiber cloth or a feather duster. For deeper cleaning every 6–12 months:

Glass and opal shades: wipe with a microfiber cloth lightly dampened with a mix of distilled water and a drop of dish soap. Dry immediately to avoid streaks.
K9 crystal elements: clean with a dedicated crystal cleaner or 50/50 isopropyl alcohol and distilled water. Do not soak — apply the solution to a microfiber cloth, not directly to the crystal.
Brushed brass and metal finishes: dry microfiber cloth only. Do not use abrasive cleaners or polishing compounds — they will damage the protective coating.
Ceramic (Cluster Bloom): soft brush for surface dust; for stained areas, mild soap on a damp cloth.

Always switch off power at the breaker before cleaning — touching live electrical components is unsafe even with the wall switch off. For very large fixtures or those over 10 ft from the floor, consider professional chandelier cleaning every 1–2 years.

Yes — Aurorae's crystal fixtures use genuine K9 optical crystal, the same grade specified in premium optical instruments. K9 crystal has a refractive index of approximately 1.516 and produces noticeably cleaner sparkle and light dispersion than the standard glass used in mass-market chandeliers.

Crystal Sphere, Modern Chrome Crystal, K9 Crystal Spiral, Cubes Pendant, Linear Crystal Gallery, Modern Crystal Ball Pendant, and Grand Crystal Wagon Wheel use genuine K9 crystal. The Luminous Acrylic Orbs Chandelier uses precision-molded crystalline acrylic — chosen specifically because it provides a near-identical optical effect at a fraction of the weight (which allows for larger fixture configurations than would be possible in glass).

For any other questions, email info@auroraelighting.com — Aurorae responds to all inquiries within one business day, Monday through Saturday. For urgent shipping or damage issues, mark your subject line as "URGENT" and we'll prioritize your message.