Frequently Asked Questions

It depends on the room:

• Over a dining table: 30–34 inches above the table surface
• In a foyer or open room: at least 7 feet above the floor
• For ceilings above 8 feet: add 3 inches per extra foot of ceiling height
• For 2-story foyers: center the fixture body at the second-floor railing level
• Over a kitchen island: 30–34 inches above the countertop

Aurorae fixtures include adjustable cables — lengths vary by model, from about 60 inches on compact fixtures to over 300 inches on our largest configurations. Check the product page for your specific fixture.

Measure your room's length and width in feet, then add them together — that number in inches is your ideal chandelier diameter. For example, a 12 × 14 ft room calls for a 26-inch fixture.

For a dining table specifically, the chandelier should be 1/2 to 2/3 of the table width. A 42-inch round table pairs with a 21–28 inch fixture. A 72-inch rectangular table pairs with a fixture spanning about 48 inches.

Not sure? Email us your room dimensions and table size — we'll recommend a specific fixture and configuration for free.

Yes. Aurorae fixtures include adjustable cables that vary by model and configuration. Most models cover standard 8–12 foot ceilings comfortably, while our tallest configurations reach well beyond 177 inches — the Multi-Arm Opal extends over 300 inches in its largest version, and the 10-light Opal Glass Globe reaches 177 inches. Even our most compact models start at 60+ inches.

A sloped ceiling adapter is included with every order at no extra cost. Check the product page for your chosen fixture's specific cable length and maximum hanging height.

Yes, all Aurorae fixtures are dimmable. They're compatible with Lutron and other LED-optimized dimmer switches. We recommend the Lutron Diva (DVCL-153P, ~$25) for flicker-free dimming from 100% to 10%.

Important: if your home has an older dimmer switch installed before 2015, it's likely a TRIAC type that can cause flickering with LED fixtures. Replacing it with an LED-compatible dimmer ($25–$60) solves this completely.

Every fixture ships with dimmable LED bulbs included — ready to install out of the box. Most fixtures use E14 base bulbs (3W each, CRI >90). The bulbs are replaceable and widely available.

Color temperature is 2700K warm white on most models, and 3000K on select crystal and glass designs (Crystal Sphere, Glass Pebbles Cluster, K9 Crystal Spiral, Chrome Crystal LED, and Slim Glass Cascading Pendant). The exact color temperature is listed on each product page.

Total fixture wattage ranges from 15W (5-light) to 30W (10-light), which means annual electricity cost is approximately $4–$9 per year at average US rates.

All Aurorae fixtures carry two certifications:

• UL Listed (File #E321074) — independently tested and certified by Underwriters Laboratories for US and Canadian electrical safety. Accepted by all major US home insurance providers and required by most local building codes.
• CE certified — compliant with European safety standards for customers in the EU, UK, Australia, and other CE-recognized markets.

UL Listed means the complete assembled fixture — not just individual components — has passed rigorous testing for electrical shock, fire, overheating, and mechanical stability. You can verify our UL certification at UL's Product iQ database (productiq.ulprospector.com) by searching File Number E321074.

For a full explanation of what UL, ETL, CSA, and CE certifications mean, see our Safety Certifications Guide.

You can verify our certification at UL's Product iQ database (productiq.ulprospector.com) by searching File Number E321074. For a full explanation of what UL, ETL, CSA, and CE certifications mean, see our Safety Certifications Guide.

Yes. Every fixture includes a sloped ceiling adapter that allows installation on angled ceilings up to 45 degrees. The adjustable cable and universal mounting plate accommodate most ceiling types — flat, sloped, vaulted, and cathedral.

If you're replacing an existing fixture and the ceiling electrical box is already in place, many homeowners handle the installation themselves in 30–60 minutes with basic tools (screwdriver, wire nuts, voltage tester).

For new installations where no ceiling box exists, or ceilings above 12 feet, we recommend hiring a licensed electrician. Typical cost: $100–$300 depending on complexity and location.

Tip: if you're having a chandelier installed professionally, ask the electrician to swap your dimmer switch to a Lutron Diva at the same time — it adds $25–$50 to the job and makes a significant difference in light quality.

Yes. We offer:

• Custom canopy sizes (wider or narrower than standard)
• Non-standard light counts (beyond the 5/7/10 options)
• Specific finish combinations (e.g., black canopy + gold arms)
• Extended cable length beyond 177 inches for extremely tall ceilings

Production time for custom orders is 2–6 weeks depending on complexity. See our Custom Orders page or email info@auroraelighting.com with your requirements for a free quote.

Yes. Our fixtures are used in boutique hotels, restaurants, co-working spaces, and multi-unit residential projects. We offer bulk pricing, coordinated multi-fixture packages (matching designs across dining, lobby, and guest rooms), 3D renderings for client presentations, and dedicated project support.

See our Trade Program for trade pricing and professional support.

We provide multiple high-resolution photos from different angles, detailed specifications, and lifestyle images showing each fixture in a real room setting. If you need additional angles or detail shots of a specific fixture, email us and we'll send them within one business day.

We also offer a 30-day return policy — if the fixture doesn't meet your expectations once you see it in person, you can return it for a full refund.

Yes. Our Trade Program offers exclusive pricing, dedicated design support, 3D renderings, and priority shipping for interior designers, architects, stagers, and contractors.

Register on our Trade Program page with your business information — approval takes one business day, and you'll receive your personal trade discount code via email.

Visa, Mastercard, American Express, UnionPay, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely through Shopify's PCI-compliant payment platform with 256-bit SSL encryption. For large-scale orders, we can also accommodate bank transfer.

Contact us within 24 hours of placing the order and before it ships — email info@auroraelighting.com with your order number. Approved cancellations are fully refunded within 1–2 business days.

Once an order has shipped, it can't be cancelled but may be eligible for return under our Return & Refund Policy. Custom orders cannot be cancelled once production has begun.

US orders:

• Expedited shipping: 2–6 business days after processing
• Standard shipping (free on orders over $400): 2–4 weeks including processing

Processing time: 1–4 business days for in-stock items. Custom orders require additional production time (2–6 weeks) before shipping begins.

International orders: Europe 4–11 business days, Asia & Oceania 3–10 business days after processing.

US orders over $400: free insured shipping. US orders under $400: $60 flat rate. International shipping is calculated at checkout based on destination and weight.

Need it faster? Expedited shipping via FedEx, UPS, or DHL is available — email us with your shipping address for a quote.

You'll receive an email with a tracking number once your order ships. Use it on the carrier's website (FedEx, UPS, or DHL) for real-time status updates.

If your tracking hasn't updated within 5 business days of receiving the shipping confirmation, email us at info@auroraelighting.com with your order number and we'll investigate immediately.

We ship to the United States (including Alaska, Hawaii, Puerto Rico, and Guam), Canada, Mexico, most of Europe (UK, Germany, France, Italy, Spain, Netherlands, and more), Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Hong Kong, Saudi Arabia, UAE, and Israel.

Country not listed? Email info@auroraelighting.com — we can often arrange delivery to unlisted destinations.

Yes. Add 2–5 business days to the standard delivery estimates. Shipping cost is calculated at checkout. Due to the size of chandelier packages, we cannot deliver to P.O. Boxes — a physical street address is required.

US and Canada: No. All import duties and taxes are covered by Aurorae Lighting. The price at checkout is the final price — no surprise charges on delivery.

All other countries: Your order may be subject to import duties, taxes, and customs fees determined by your country's authorities. These are the responsibility of the recipient and are not included in the product price or shipping cost.

Every chandelier and pendant ships in a custom-fit double carton with molded foam inserts designed specifically for glass and crystal fixtures. Individual glass shades are wrapped separately and cushioned to prevent contact during transit.

All shipments over $400 include full transit insurance. If anything arrives damaged, we replace it at no cost — just email us a photo within 48 hours of delivery.

30-day hassle-free returns from the date of delivery. Items must be unused, uninstalled, and in original packaging. No restocking fees.

For change-of-mind returns, the buyer covers return shipping. For defective, damaged, or incorrectly shipped items, we cover all return shipping costs.

Full details: Return & Refund Policy.

Photograph the damage (both the packaging and the fixture) and email us within 48 hours of delivery at info@auroraelighting.com with your order number. We'll ship a replacement part or full fixture at no cost, typically within 1–4 business days.

In most cases, you don't need to return the damaged item — we resolve the claim based on photos alone.

All fixtures are covered by a 4-year warranty from the date of purchase, covering defects in materials and workmanship — structural failures, electrical faults, finish defects, and LED driver malfunctions.

We'll repair or replace the defective fixture or component at no cost to you. Most warranty claims are resolved by shipping a replacement part (glass shade, driver, mounting hardware) directly to you — no need to remove the entire fixture from the ceiling.

Full details: Warranty Policy.

Our LED bulbs are rated for 50,000+ hours — approximately 17 years at 8 hours per day. Standard bulb replacement is not covered under warranty, but LED driver malfunctions are.

If a bulb fails, replacement E14 LED bulbs (3W, 2700K, dimmable) are available through our customer service team at cost. Email info@auroraelighting.com with your fixture model and we'll arrange replacements.

Yes. We can align the warranty start date with your project's completion rather than the purchase date. Include this request in your order notes or email us with your expected move-in date.

Yes. Even outside the warranty period, we supply replacement parts — glass shades, cables, canopies, LED drivers, bulbs — at cost. Email us with your original order number and the part you need.

We recommend waiting until you've received and inspected the fixture before scheduling installation. While we resolve shipping issues quickly (replacement parts ship within 1–4 business days), Aurorae Lighting is not responsible for labor costs or project delays if an item needs to be replaced.

This is especially important for custom orders, which have longer production timelines.

Email: info@auroraelighting.com

We respond to emails within one business day. For urgent shipping or damage issues, call during business hours for immediate assistance.