Aurorae Lighting | Our Warranty Policy & Commitment to Quality

At Aurorae Lighting, we uphold the highest standards for the exceptional design, premium materials, and meticulous craftsmanship of every product. We understand that your choice of our lighting is an investment in quality living and a reflection of your trust. That's why we are proud to offer a comprehensive four-year warranty on your Aurorae Lighting products, demonstrating our unwavering confidence in their durability and our solemn promise for your lasting peace of mind.

I. The Scope of Your Aurorae Lighting Warranty

  • Warranty Period: Your Aurorae Lighting product ("Product") is covered by a four (4) year warranty from the original date of purchase.

  • What is Covered: This warranty policy addresses functional defects in materials or workmanship under normal use and service conditions. Aurorae Lighting is dedicated to ensuring your lighting experience remains exceptional.

II. Exclusions: Understanding the Boundaries of Coverage

While our commitment to quality is extensive, this Premier Warranty does not extend to:

  • Damage resulting from accidents, improper handling (e.g., misuse, abuse, neglect), non-standard installation, inadequate maintenance, or failure to follow product instructions.

  • Any unauthorized alterations, modifications, disassembly, or repairs not expressly approved in writing by Aurorae Lighting.

  • Normal wear and tear and natural aging, such as expected fading of finishes, minor scratches, or cosmetic changes due to prolonged use.

  • Consumable parts, such as light bulbs (unless specifically stated as covered under a separate warranty in the product specifications).

  • Damage caused by acts of God (e.g., fire, flood, lightning, earthquake) or external power issues (e.g., voltage surges).

III. Seamlessly Initiating Your Warranty Service

Should you encounter an issue that you believe falls within the purview of this warranty, we have designed a straightforward process to assist you:

  1. Contact Us: Reach out to the Aurorae Lighting Customer Care team via our official support email at info@auroraelighting.com or call our dedicated service line at +86 17704059476.

  2. Provide Proof & Description: Please have your original proof of purchase (e.g., order number, invoice, or clear receipt) ready, along with a detailed written description of the product issue. Clear photos or a short video demonstrating the defect will significantly aid in efficient diagnosis and resolution.

  3. Professional Assessment & Guidance: Our expert team will carefully assess your claim and provide clear instructions for the next steps.

IV. Our Resolution: Restoring Brilliance with Integrity

Upon confirmation that your Product qualifies under these warranty terms, Aurorae Lighting, guided by our customer-first principle, will, at its sole discretion, provide one or more of the following satisfactory solutions:

  • Complimentary Repair: Professionally repair the defective Product or its critical components free of charge.

  • Priority Replacement: Replace the defective Product or component(s) with a new item, or a rigorously tested refurbished item meeting new product standards, of the same model or an upgraded model of comparable value and function with your consent.

  • Fair Refund: In specific circumstances where repair or replacement is not feasible within a reasonable timeframe, we may offer a fair partial or full refund, considering the product's age and original purchase price.

V. Foundational Principles & Important Stipulations

  • This warranty policy is exclusively available to the original purchaser of the Product from Aurorae Lighting's official channels (e.g., official website, authorized flagship stores) and is non-transferable.

  • Aurorae Lighting is continually dedicated to enhancing product quality and customer experience and reserves the right to the final interpretation of this policy within the extent permitted by law.

  • Choosing Aurorae Lighting means choosing a trusted assurance of quality. We are proud to offer this four-year commitment, designed to let you enjoy every moment of illumination worry-free.

VI. Your Enduring Partnership with Aurorae Lighting

Should you have any questions regarding this warranty policy, or if you need to initiate warranty service, the Aurorae Lighting Customer Care team is always ready to provide professional support:

Thank you for choosing Aurorae Lighting. Let us illuminate your beautiful life with outstanding quality and an enduring commitment.