Frequently Asked Questions
What Payment Method Do You Accept? Is It Safe To Use My Credit Card Online?
Accept all major debit and credit cards(VISA, Mastercard, AmericanExpress, Apple Pay, Google Pay etc) and you can pay with PayPal as well. Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
How To Request A Trade Account or Special Discount?
Free to contact our Customer Service team to grant exclusive trade pricing on every order.
What Is The Warranty Of Your Products?
We do offer 12 months replacement policy in the unlikely event of damaged or faulty goods. Shipping cost will be the responsibility of the buyer.
When Should I Book An Appointment With My Electrician For Light Fixture?
We strongly recommend holding off your electrician appointment until after you have received your order. Meanwhile, please inspect the items you received and make tests before installation.
How Long Will It Take To Arrive After Making Purchase?
Please refer to our shipping policy carefully and be patient for any additional delay in the current situation.
Would You Do A Big Favor For Wholesaler Or Interior Designer?
Yes, we offer discounts to members of the trade such as designers, architects and contractors who have presented appropriate credentials and have been approved. In addition, we may be able to offer special discounts for large volume orders. Please feel free to contact us and send you invoice as your request.
What If My Order Arrives Damaged?
If by some chance, your item was damaged during shipping, please contact our Customer Service team to receive replacement.
What If I Live In Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands?
For these locations, additional shipping fees may apply. Our Customer Service team will confirm any such fees 24 - 48 hours after your order is placed, and will not finalize your order until you accept the final terms. Please note that, for orders to Puerto Rico or the U.S. Virgin Islands, we will be able to quote the shipping costs only and local taxes and duties may still apply.